An essential part of our core business is delivering a high quality, resident-focused, responsive repairs service. We have a dedicated and fully trained team to manage and deliver high quality repairs and we understand the importance of maintaining the high standard of our properties. Our staff strive to complete the works right first time in the most effective and efficient way.

At A Glance

• Dedicated repairs call centre
• 24/7 emergency service
• Flexible appointments at a time that suits the resident
• Emergency response within two hours
• Skilled and qualified staff with mobile devices, uniforms and BTS ID cards
• BTS branded, tracked vans
• Customer satisfaction surveys to ensure we continually improve
• Personalised responses for vulnerable residents

We offer a complete responsive repairs service and our team can undertake repairs in the following trades:

• Carpentry
• Plumbing
• Decorating
• Plastering
• Electrical work
• Gas engineering
• Glazing
• Ground works
• Bricklaying
• Roofing
• Drainage

Contact us for a free, no obligation quote

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